For any kind of genuine reason for dissatisfaction (if we are unable to resolve genuine issue) a full refund will be initiated for a subscription based client within one month from the subscription date. If there are one or more resolved issues, the fee for the subscribed payment will not be refundable. At its sole
discretion SmartTech may offer partial refund on a case to case basis.
For other payments, refunds are returned to the original mode of payment used at the time of payment.
As per our cancellation policy, a client has the authority to cancel his subscription at any point of time. In case a customer is dissatisfied with the services, we will try to provide a satisfactory solution or alternate to the same.
SmartTech DOES NOTOFFER SEPARATE SUPPORT INSTALLATION OR BACK UP COPIED DOES NOT PROVIDE SEPARATE BACKUP OF UNLICENSED SOFTWARE TO CLIENTS. PLEASE MAKE SURE THAT YOU HAVE AUTHORIZED COPY OF SOFTWARE NEEDED FOR YOU DEVICE.
In order to use our technical and support services, you must obtain:
(a) Complete access (including licenses) to the software/hardware related to of software or hardware problem; and
(b) Full back-up of data, information, software, or files stored on your device or drives that can be impacted.